Powering more than 30K WordPress site
IKIhost seeks to provide the best possible service to its customers and website owners.
When we refer to personal information we mean information that we directly collect from you, from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
We do not store credit card details nor do we share customer details with any 3rd party plugins.
We collect and receive personal information from our customers, affiliates and partners or from other organisations in order to contact you regarding our service status or for billing related issues and to provide you with up to date information on our services and the current state of your account(s) with us. From time to time we may offer other products and services.
We may display your website address on our website or on our promotional material to our potential customers. We may use your personal information for credit worthiness check, statistical and marketing analysis purposes, and research and development purposes.
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information. Such a situation would be where you make general inquiries about our services or current promotional offers.
Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim or as required by law. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Due to the nature of our services, we may hold or store your data on our servers. This can be in the form of email messages, attachments, files, or databases. We will not reveal such data to any third party, unless required by the applicable law. We may transfer your data for backup and disaster recovery purposes. Such copies will be treated with the same confidentiality as its originals.
Due to the nature of the shared hosting service, you should be aware and acknowledge that your data on our shared hosting service, can potentially be accessed by other customers.
We may collect details from or disclose your personal information to credit or fraud agencies or debt recovery agencies for verification or debt collection purposes.
When required, we may disclose your personal information to other organisations for the purpose of fulfilling a your service request.