This IKIhost Service Level Agreement (“SLA”) applies to all clients.
Scheduled Service Downtime is any IKIhost interruption of services for server or network maintenance. Clients will receive a 24 hour notice for regularly scheduled downtime.
IKIhost guarantee a 99.9% network uptime. If in any given month we fail to meet this guarantee, an IKIhost customer is eligible for a credit on their current hosting account. You must meet the below requirements in order to be eligible for an SLA credit:
SLA Credit will be generated as follows and they are based on your monthly renewal price:
# | Uptime Guarantee | SLA Credit |
---|---|---|
1 | 99.9% | Guaranteed |
2 | 89.0% | 1% |
3 | 88.0% | 1% |
4 | 87.0% | 2% |
6 | 86.0% | 2% |
6 | 75.0% | 50% |
IKIhost is not responsible for downtime related to the services listed below and we will not issues credits for the following: