Powering more than 30K WordPress site
This IKIhost Service Level Agreement (“SLA”) applies to all clients.
Scheduled Service Downtime is any IKIhost interruption of services for server or network maintenance. Clients will receive a 24 hour notice for regularly scheduled downtime.
IKIhost guarantee a 99.9% network uptime. If in any given month we fail to meet this guarantee, an IKIhost customer is eligible for a credit on their current hosting account. You must meet the below requirements in order to be eligible for an SLA credit:
SLA Credit will be generated as follows and they are based on your monthly renewal price:
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IKIhost is not responsible for downtime related to the services listed below and we will not issues credits for the following: