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Term Of Service

The customer agrees to indemnify and hold harmless IKIhost from any claims resulting from the use of our services.

Any account found to be in violation of another’s copyright will be expeditiously suspended, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email support@ikihost.com with the information required. If the request is of a licensing issue, we may require further documentation.

Examples oF Unacceptable Material On All Servers Include:

  1. Pirated Software/Warez
  2. Bruteforce Programs/Scripts/Applications
  3. Mail Bombers/Spam Scripts
  4. Sending Denial of Service (DDoS) attacks
  5. Pornography
  6. Malware or virus storage
  7. Illegal activities including but not limited to ponzi schemes, pyramid schemes, phishing, scam websites and pirating software
  8. Any form of file hosting , file storage, file sharing, cyberlocker or similar activity is prohibited
  9. IP spoofing
  10. IRC egg drops
  11. Script use 100% Cpu
  12. Resource intensive scripts (CPU, I/O, Network)
  13. Fraudulent site
  14. BOT script use high resource
  15. Spammer & Spam Script

You may not place excessive burdens on our CPUs, servers or other resources, including our customer support services. You understand that bandwidth, connection speeds and other similar indices of capacity are maximum numbers. Consistently reaching these capacity numbers may result our need to place restrictions on your use of the Services. You agree that we may place restrictions on your use of the Services or customer support services to the extent that they exceed the use of these resources by similarly situated customers.

Web hosting accounts are allowed to use a maximum of 600,000 inodes. Backups older than 15-days in a customer account may be removed from the server at our discretion. Complimentary Server Rewind for web hosting backups are limited to a 10GB quota. If you exceed 10GB of disk usage in your account, your account will no longer be backed up. Please download any cPanel backups and store them locally.

Unlimited Policy:

Unlimited SSD hosting space may only be used for web files, active email and content of User Websites. However, please realize that there are many other users on your server. Unlimited SSD shared hosting space may not be used for file storage (whether of media, emails, or other data), including, as offsite storage of electronic files or email storage.

You are not allowed to use:

  1. File Upload / Sharing / Backup / Mirroring / Distribution / Archive sites.
  2. Sharing your account resources whether for free or for pay.
  3. Image Dumps / File Dumps.
  4. Storing copyrighted material of which you are not the owner.
  5. Storing content or media that is not related to an active website.
  6. Storing Video Sharing.
  7. Storing Mp3 Sharing.

Backup Shared Hosting:

Your use of this service is at your sole risk. Our backup service runs daily and will maintain 7 days of backups. For an added fee you may extend the backup period for your server, however, this does not guarantee the backups. This service is provided to you as a courtesy. IKIhost is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on IKIhost servers.

Complimentary Server Rewind for web hosting backups are limited to a 4GB quota. If you exceed 4GB of disk usage in your account, your account will no longer be backed up. Please download any cPanel backups and store them locally.

Copyright Notice:

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the Indonesian and other countries. Except to the extent provided by law, you must not use, copy, reproduce, republish, post, broadcast or transmit any part of the website or its content for any other purpose without our express prior written consent. This includes (but is not limited to) reproducing or storing any part of the website or any of its content in any other website or in any public or private electronic retrieval system or service.

Email and Spamming:

Unsolicited commercial advertisements (‘SPAM’) are not allowed in e-mail, and will likely result in service termination. IKIhost takes a zero-tolerance approach to SPAM originating from its servers or for spam advertising of domains hosted within our network. If found, YOUR account may be suspended, if no action within 24 hours your account get terminate and no refund.

NOTE – If YOU use the services of another provider to promote a website hosted by or through IKIhost (‘spamvertising’), then the provisions of the above policy shall apply as if the SPAM were sent through our servers.

Disclaimer of Warranties:

IKIhost does not warrant or represent that the services will be uninterrupted, error-free, or completely secure. To the extent permitted by applicable law IKIhost disclaims any and all warranties including the implied warranties or merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by applicable law, all services are provided on an “As Is” basis.

Refund Policy:

Your satisfaction is our top priority and we’re confident you’ll be pleased with our services. Still, if you try us and decide your account does not sufficiently meet your needs, you can cancel at any time for a refund as follows.

  • If you cancel within 30 days you receive a full refund on your hosting service.
  • Our money-back guarantee applies to shared hosting or unlimited hosting, but does not apply to most add-on products, vps, such as IP, given the unique nature of their costs.

All payments to IKIhost are non refundable (unless covered by Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage.

We are confident that you’ll be pleased with the IKIhost performance and support, however for your peace of mind we offer a no-quibble 30 Days Money Back Guarantee on all shared hosting plans, managed hosting and other service. We take pride in our business so we’ll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.


Request refunds only through the billing departement our member area, please do not do request a refund through a third party payment. If you request a refund via a third party such as dispute paypal, then you have violated the agreement with us, and we will not give a refund and your data will be immediately deleted.

Refund Restrictions

  1. Refund not applicable on domain registration fees.
  2. Refund not applicable for express service clients.
  3. Refund not applicable for License service and Addons.
  4. Refund not applicable for any delays out of our control.
  5. Refund not applicable if your service not have problem.
  6. Refund not applicable if our server not have issue.
  7. Refund can not be requested if service is more than 30 days

Please note, that we reserve the right to reject your refund request for any reason at any time.

VPS Tos:

  1. Mass Mailing Spam
  2. Bitcoin Mining
  3. QEMU
  4. Card Servers
  5. Public Streaming
  6. Phishing
  7. Mass Brute Forcing
  8. Any other IO Intensive Scripts
  9. Sending Denial of Service (DoS) attacks
  10. IRC usage responsible for attacks against our services
  11. Port scanning
  12. TOR exit nodes
  13. CPU-intensive mining applications (on VPS and shared hosting)
  14. IP spoofing
  15. HitLeap
  16. Torrent or Peer-to-Peer Downloading or Uploading
  17. Nested Virtualization (i.e. QEMU inside a VPS)

We thank you for your understanding.